World class Customer service. She knows how to treat people right and make people feel special!
Genesis! Genesis! Genesis!
Although the location is fairly secluded, this allows for a more quiet atmosphere and an enjoyable time with friends. I did not stay at the hotel and was merely there for drinks with friends at the bar, but everything about this hotel was glamorous. Very chic and modern and the employees were friendly. Would come here again.
I brought my girlfriend here to stay on her birthday night and Genesis at the front desk greeted me with a smile and asked if there was anything she could do. Not only did she asked but she delivered! Made me and my girlfriend feel really special and happy. Came all the way up to our room to wish my girlfriend a happy birthday! Awesome Customer service will stay here again and again and again!
Went here for my husband's work holiday party. Beautiful venue, tastefully decorated, good food and drinks. Only complaint is about the "vegetarian meal," which was literally a plate of steamed potatoes, peppers and ONE piece of cauliflower, covered in what I think was butter. That does not qualify as a meal. Disappointing.
Our room was clean and comfortable. The staff did everything they could to make us feel comfortable and welcome. There was a slight issue with credit technical issue. We ordered our room on Hotwire and when I put a credit card for incidentals it didn't show up in their systems correctly. It made it difficult to order a movie or use the mini bar. They did their best to fix that. We also used their pool which was very nice. My only wish was that there were more food options and vending machines.
Management: this girl deserves a promotion for going above and beyond for her Customer service!
Been awhile since I've stayed in a Westin and the bed was top notch in comfort. Tons of pillows, quiet, and the garden tub shower had great flow and heat. The staff over Christmas went above and beyond. Free cookies, free Starbucks coffee, and Louis at the bar a gracious host. The entire staff from front desk to manager were very considerate and friendly to us and our dogs. They are currently in a remodel but that did not diminish from the stay. Christmas rates were very reasonable.
The Westin Waltham Boston is a US Lodging based in Waltham, Massachusetts. The Westin Waltham Boston is located at 70 3rd Ave, Waltham, MA 02451, USA.
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